Transaction Safety
Last updated: 23 June 2026
1. Commitment to Building a Safe Transaction Environment
Pebbles endeavors to build a transparent, safe, and trustworthy online environment for all users and service providers participating in the platform.
Control measures are applied to support the protection of the parties’ interests and to limit risks during the process of searching for, booking, and using services.
2. Verification of Service Provider Information
Before joining the platform, service providers may be required to provide necessary information and documents for identity or operational status verification.
Depending on the type of service, verification information may include:
- Personal information or organizational information;
- Contact information;
- Business licenses or relevant legal documents, if any;
- Certificates, degrees, or professional practice licenses, if required by law.
Pebbles reserves the right to request updates, supplements, or re-verification of information during the service provider’s operation on the platform.
3. Control of Service Information
Pebbles has the right to review content posted on the platform to ensure transparency, accuracy, and compliance with the law.
Content showing signs of being inaccurate, misleading, unlawful, or inconsistent with Pebbles’ policies may be edited, temporarily hidden, or removed.
4. Protection of User Accounts
Users shall be responsible for maintaining the confidentiality of their account information and passwords.
To ensure safety when using the platform, users should:
- Use highly secure passwords;
- Not share login information with others;
- Log out of their accounts when using public devices;
- Notify Pebbles upon detecting any signs of unauthorized access or unusual activity.
5. Protection of Information and Data
Pebbles applies appropriate measures to support the protection of users’ personal information and data during their use of the platform.
The collection, storage, use, and protection of personal information shall be carried out in accordance with Pebbles’ Privacy Policy and relevant applicable laws.
6. Fraud Prevention and Handling of Violations
Pebbles has the right to take necessary measures to detect, prevent, and handle conduct showing signs of:
- Fraud or deception;
- Providing false information;
- Impersonating another organization or individual;
- Infringing upon the lawful rights and interests of users or third parties;
- Illegally interfering with the operation of the platform.
Depending on the severity of the violation, Pebbles may apply measures such as issuing warnings, temporarily locking accounts, terminating the right to use services, or cooperating with competent authorities in accordance with the law.
7. Reporting and Feedback on Violations
Users may submit feedback or reports regarding conduct showing signs of violation through Pebbles’ official support channels.
Pebbles shall receive, review, and process the information within a reasonable period in order to help maintain a safe transaction environment for the user community.
