Customer Rights Protection
Last updated: 23 June 2026
1. Commitment to Protecting Customer Rights
Pebbles is committed to building a transparent, safe, and convenient transaction environment for service users.
Pebbles consistently endeavors to support users during the process of searching for, booking, and using services through the platform.
2. Right to Be Provided with Information
Customers have the right to access necessary information relating to services before conducting a transaction, including:
- Information about the service provider;
- Service content and scope;
- Fees and related costs, if any;
- Conditions of service use;
- Exchange and cancellation policies and other relevant policies.
3. Right to Choose and Decide on Transactions
Customers have the right to proactively choose services suitable for their needs.
Booking and use of services are conducted on a voluntary basis between customers and service providers.
4. Right to Support
During use of the platform, customers have the right to contact Pebbles through official support channels to:
- Request support for using the platform;
- Submit feedback or comments;
- Notify issues arising in connection with transactions;
- Submit complaint requests in accordance with Pebbles’ regulations.
5. Responsibilities of Service Providers
Service providers shall be responsible for:
- Providing truthful and accurate information;
- Providing services in accordance with the published content;
- Complying with relevant applicable laws;
- Cooperating in the handling of feedback and complaints arising from customers.
6. Role of Pebbles
Pebbles is a platform connecting customers and service providers.
Pebbles shall be responsible for:
- Maintaining and operating the platform;
- Receiving feedback and complaints related to transactions on the platform;
- Supporting the parties in communicating and coordinating to resolve arising issues within the scope of its functions.
Pebbles does not directly provide the services posted on the platform and does not replace the professional responsibility of service providers.
7. Support Contact
Customers may contact Pebbles through its official support channels at: info@pebbles.vn.
